FAQs
Do you have covers for Samsung or other Android phones?
For now we only make covers for iPhone.
How do I check my phone size?
- Go to Settings > General > About. To the right of Model Name, you’ll find the model of your iPhone.
Can I choose a size different to my phone model?
All of the cases have slightly different dimensions, if you choose the incorrect size the cover will not fit your phone properly and the phone may fall out.
What if I choose the wrong size?
You are welcome to exchange your Armadura within 14 days in line with our Returns & Refunds Policy
Where can I find Armadura?
Armadura is available through a curated selection of stockists. Visit our Stockists page to discover where you can experience the collection first-hand.
How do I clean my Armadura?
Clean your Armadura with a soft damp cloth to remove dust and dirt, this should be done regularly to avoid dirt buildup. Do not use harsh cleaning products or solvents. Treating your Armadura with leather food will help prolong it's lifespan and keep the leather supple. Store your Armadura in it's bag when not in use to protect it from dirt and scratches.
Can I get gift wrapping?
All of our online orders containing two or more pieces are shipped in our fabric bags and in a gold box, tied with string and sealed with our monogrammed wax seal.
What is your shipping policy?
- Armadura offers delivery of orders on weekdays via Courier from our warehouse in Cape Town.
- Orders placed over weekends will ship by 11am on Monday mornings.
- Shipping services/rates can be selected on checkout and are based on the service available to the area code of your delivery address.
- Shipping confirmation emails with a tracking link will be sent.
Shipping Options Explained
- Local Standard Shipping: In and around Cape Town, delivery same day if ordered before 10am otherwise delivered overnight.
- Main Centre Economy – 2 to 3 working days: Delivery to any main centre (city/metropolitan area) in South Africa.
- Main Centre Overnight Delivery: Orders placed weekdays before 10am will be delivered over night to any main centre (city/metropolitan area) in South Africa. Orders placed on Friday will be delivered to the main centre on Monday morning. Orders placed over weekends will ship Monday morning and be delivered to the main centre overnight.
- Regional Economy – 3 to 5 working days: Delivery to outlying or rural areas.
What’s your return or exchange policy?
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either exchange it or process a refund to your account. All refunds and exchanges are subject to the terms and conditions below and must be enquired within fourteen days post-delivery. These policies apply to all products retailed by and purchased from My Armadura
Online Purchases
Returns for Refund Policy
You may return any undamaged My Armadura products in their original packaging within 14 days of purchase. If items are returned undamaged and in their original packaging, a full refund will be processed in accordance with your method of payment.
- A return shipping fee for undamaged goods will be billed to you. Clients can arrange their own courier for the return.
- Please note that all My Armadura SALE items can only be returned for store credit.
- Please note the refund will not include the original shipping fee - that amount will be deducted.
Please email us at info@myarmadura.co.za to process a return
Once the returned product/s have been inspected and have met our return eligibility rules, My Armadura will refund your account.
- Credit card purchases via Peach Payments will be refunded within 3 to 5 working days.
- Scan to Pay Masterpass purchases via Peach Payments will be refunded within 3 to 5 working days.
- Capitec Pay Purchases via Peach Payments will be refunded within 3 to 5 working days
- EFT purchases via Ozow or Peach Payments will be refunded via EFT and will reflect within 3 to 5 working days.
- Purchases done via Payflex will be processed by Payflex themselves and may take up to 10 days.
Exchange (Swop-Outs) Policy
You may exchange (swop-out) undamaged My Armadura products in their original packaging to our warehouse within seven days post-delivery.
- A return shipping fee and a re-deliver shipping fee for the exchange will be billed to you. Clients can arrange their own courier for the return and re-deliver.
- Replacement products will only be dispatched once we have received the products you are returning and assessed them for damage or use.
Please email info@myarmadura.co.za with the following information:
- Order number
- Product details of items to be returned
- Product details of requested items to re-ship.
Not what you ordered?
If we accidentally deliver the wrong product/s to you, or if the product/s are not as described on our website, please notify us via a product inquiry email to info@myarmadura.co.za. Following the processing of a product inquiry email, My Armadura will arrange a collection of the product from you, free of charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available). Alternatively, we can process a refund of the value of the product/s’ retail price to your account within 5 days of the return via EFT or PayFlex refund. Payflex have an up to 10-day processing period.
In-Store Purchases
Returns for Refund & Exchange Policy
You may return any undamaged My Armadura products in their original packaging within seven days of purchase. If items are returned undamaged and in their original packaging, a full refund will be processed in accordance with your method of payment.
- Credit card purchases will be refunded to the card used to make the purchase and will reflect within 5 to 7 working days
- Cash payments will be refunded via EFT
- Please note that all My Armadura SALE items can only be returned for store credit.
Online & In-Store Purchases
Standard Warranty
If you have received a defective product, please notify us as soon as reasonably possible after you become aware of the defect. This warranty is applicable within 1 month after purchase of the product.
Defective products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
If any defects are noted within the first month of purchase you may return the product
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return or exchange of My Armadura products under this section:
- faults resulting from normal wear and tear;
- scratch marks or discolouration of hardware (buttons, clips, studs)
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorised alterations to the product; and
- where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you based on personal preference (returns only).
Assessment of the nature of any damage remains at our discretion.
Kindly process your warranty inquiry by sending an email to info@myarmadura.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, a replacement will ship to you if stock available or a refund processed. Kindly note that PayFlex refunds have a 10-day processing period, and EFT refunds have a 5-day processing period.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team by emailing info@myarmadura.co.za for further assistance.
Include a photo of the item received and the name of the missing item(s).
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
How do I earn Gladiator Style Points?
Becoming a true Armadura Gladiator comes with its rewards. Every move you make brings you closer to unlocking exclusive perks and stylish surprises.
Here’s how you can start collecting your points:
Shop your favourites
Earn 1 Point for every R1 spent on any purchase. The more you build your collection, the more points you gain.
Join the community
Follow us on Instagram and receive 500 Points for stepping into the arena with us.
Celebrate in style
On your birthday, we’ll gift you 1000 Points to treat yourself, because every Gladiator deserves to shine on their day.
Every action brings you closer to your next reward. Your style journey starts here.
How do I redeem my Gladiator Style Points?
Once you’ve built up your points, you can turn them into rewards and enjoy savings on your next Armadura purchase. Choose the reward that suits you:
R50 off coupon
Redeem with 500 Points
R100 off coupon
Redeem with 1000 Points
R200 off coupon
Redeem with 2000 Points
R500 off coupon
Redeem with 5000 Points
Simply select your reward at checkout and let your Gladiator Style Points do the rest.