Refund policy

Return for Refund & Exchange Policies

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either exchange it or process a refund to your account. All refunds and exchanges are subject to the terms and conditions below and must be enquired within fourteen days post-delivery. These policies apply to all products retailed by and purchased from My Armadura

Online Purchases

Returns for Refund Policy 

You may return any undamaged My Armadura products in their original packaging within 14 days of purchase. If items are returned undamaged and in their original packaging, a full refund will be processed in accordance with  your method of payment. 

• A return shipping fee for undamaged goods will be billed to you. Clients can arrange their own courier for the return.
• Please note that all My Armadura SALE items can only be returned for store credit.
• Please note the refund will not include the original shipping fee - that amount will be deducted.

Please email us at info@myarmadura.co.za to process a return

Once the returned product/s have been inspected and have met our return eligibility rules, My Armadura will refund your account.

• Credit card purchases via Peach Payments will be refunded within 3 to 5 working days.
• Scan to Pay Masterpass purchases via Peach Payments will be refunded within 3 to 5 working days.
• Capitec Pay Purchases via Peach Payments will be refunded within 3 to 5 working days
• EFT purchases via Ozow or Peach Payments will be refunded via EFT and will reflect within 3 to 5 working days.
• Purchases done via Payflex will be processed by Payflex themselves and may take up to 10 days.

Exchange (Swop-Outs) Policy 

You may exchange (swop-out) undamaged My Armadura products in their original packaging to our warehouse within seven days post-delivery.

• A return shipping fee and a re-deliver shipping fee for the exchange will be billed to you. Clients can arrange their own courier for the return and re-deliver.
• Replacement products will only be dispatched once we have received the products you are returning and assessed them for damage or use.

Please email info@myarmadura.co.za with the following information:

• Order number
• Product details of items to be returned
• Product details of requested items to re-ship. 

Not what you ordered?

If we accidentally deliver the wrong product/s to you, or if the product/s are not as described on our website, please notify us via a product inquiry email to info@myarmadura.co.za. Following the processing of a product inquiry email, My Armadura will arrange a collection of the product from you, free of charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available). Alternatively, we can process a refund of the value of the product/s’ retail price to your account within 5 days of the return via EFT or PayFlex refund. Payflex have an up to 10-day processing period.

In-Store Purchases

Returns for Refund & Exchange Policy 

You may return any undamaged My Armadura products in their original packaging within seven days of purchase. If items are returned undamaged and in their original packaging, a full refund will be processed in accordance with  your method of payment. 

• Credit card purchases will be refunded to the card used to make the purchase and will reflect within 5 to 7 working days
• Cash payments will be refunded via EFT
• Please note that all My Armadura SALE items can only be returned for store credit.

Online & In-Store Purchases

Standard Warranty

If you have received a defective product, please notify us as soon as reasonably possible after you become aware of the defect. This warranty is applicable within 1 month after purchase of the product.

Defective products 

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

If any defects are noted within the first month of purchase you may return the product 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return or exchange of My Armadura products under this section: 

• faults resulting from normal wear and tear;
• scratch marks or discolouration of hardware (buttons, clips, studs)
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product; and
• where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you based on personal preference (returns only).

Assessment of the nature of any damage remains at our discretion.

 

Kindly process your warranty inquiry by sending an email to info@myarmadura.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, a replacement will ship to you if stock available or a refund processed. Kindly note that PayFlex refunds have a 10-day processing period, and EFT refunds have a 5-day processing period.